The proprietors are Funella Furchester, her loving husband, Furgus Fuzz and their daughter, the unflappable Phoebe Furchester-Fuzz. The Furchester family is joined at the hotel by Phoebe’s cousin Elmo, who is on an extended visit, and Cookie Monster, who has landed his dream job as room service and dining-room waiter.
The Furchester Hotel aims to promote and build creative problem-solving skills for its young viewers. As the Furchester family scramble to meet the needs of their guests, the monsters use their exceptional thinking skills to brainstorm possible solutions to problems that arise. And even when they think they have exhausted all the possibilities, their perseverance prevails because their family motto is ‘A Furchester never gives up!’